Client On-boarding

The urgency to reduce costs has never been greater with greater regulation and compliance requirements, not to mention the economic outlook, capital pressures and government demands.  Cost reduction is not easy, especially for activities such as client on-boarding, where maintaining the reliability of the activity is critical, and as important as the cost of the activity itself.  In such situations basic cost reduction is not good enough, the best approaches focus on improving efficiency, enabling more to be done with the same, or fewer, resources.

 

Envisage what it would be like if an application, be it for a deposit account, a loan or a credit card could be started on-line by the applicant using the Internet or by telephone to the call centre or over the counter in the branch, all using the same software.  Forms received in the post are scanned, the information automatically extracted, and the same application activity started.  Behind the scenes, existing customer information is retrieved and external agencies are checked utomatically, providing updates in real-time.  Automated processing continues as far as possible with customer service staff only assigned to resolve discrepancies or follow up missing information.

 

This scenario can be a reality.  BTP can deliver a solution that offers benefits in efficiency, reliability and manageability over traditional approaches with increased speed and flexibility to support the changing demands of the financial services environment.  Reducing routine manual work reduces the potential for human error and enables staff to be deployed to activities that are more valuable.  Customers are able to follow up their application at any time on-line.  Improved information controls make real-time performance management and reporting easier and more accurate.

 

BTP can enable all this without the need for a high-risk, high-cost strategy.  Improving operational performance is our core business, enabling more to be achieved with the same resources, while maintaining or improving service standards.  We have the experience and expertise to define and implement the improvements needed and have built our capability around the best tools available in the world, allowing us to be confident in what we deliver.

 

The case studies, solution sheets and product information accessible from this page and elsewhere on our web site provide further insight into what we do and how we do it.  Alternatively, please contact us by telephone or e-mail.