Claims Management

The urgency to reduce costs has never been greater, with more frequent natural disasters, greater regulation and more compliance. Not to mention the economic outlook, lower investment returns and uncertain pricing conditions.  Cost reduction is not easy, especially for activities such as claims management, where reliability is critical, and as important as the cost of the activity itself. In such situations, the best approaches focus on improving efficiency, enabling more to be done with the same, or fewer, resources, while maintaining overall performance.

 
Imagine a scenario in which claim management automatically opens a new claim and matches to the policy, establishes the validity of the claim, and starts the claim process. Imagine it always works this way, irrespective of how the claim information is received and from whom.  A case manager is assigned and manual activities are triggered only when necessary. Third parties, such as loss adjusters, administrators, medical and legal professionals and brokers, are involved seamlessly when required. Enquiries can be made at any time using the Internet.
 
The scenario offers dramatic improvements in efficiency, timing, transparency and manageability over traditional claims management. Reliability is improved as business rules are consistently applied, and the potential for human error reduced. Low value, manual administration is minimised and case managers spend more time dealing with exceptions.  The comprehensive information trail enables better management, real-time reporting, and faster and easier dispute management.
 
BTP can make this scenario a reality without the need for a high-risk, high-cost strategy.  Improving operational performance is our core business, enabling more to be achieved with the same resources, while improving service standards. We have the experience and expertise to define and implement the improvements needed and have built our capability around the best tools available in the world, allowing us to be confident we will deliver.
 
The case studies, solution sheets and product information accessible from this page and elsewhere on our web site provide further insight into what we do and how we do it. Alternatively, please contact us by telephone or e-mail.