Case Management

In today’s climate of economic crisis and natural disaster, Government is being called upon to be more responsive, more efficient and more transparent. Departments are required to implement programmes faster and manage them better, while reducing the cost of Government at the same time.
 
Achieving all this is all within the realms of possibility. Consider a scenario in which Government Policy is directly used to define the Criteria required to implement the supporting programme(s). Applicants use the Internet to make their submissions, not just to download forms to fill out by hand. Applications received by post are scanned and electronically processed. For those working on-line, eligibility is determined immediately, with automatic assessment against the Criteria. Compliant applications are processed all the way to completion or until manual intervention is needed. Stakeholders use the Internet to enquire upon the status of an application at any time.
 
This scenario offers dramatic improvements in speed and reliability, by providing greater efficiency, transparency and manageability. Automating application processing ensures consistent interpretation of the Criteria and releases Government personnel to work on exceptional cases. Management and reporting are easier and more reliable, and everyone’s confidence in the conduct of the programme and of its performance is increased. Questions of whether the programme is or is not working, of whether performance standards are being met, etc. can be answered quickly, easily and without dispute.
 
BTP can make this scenario a reality without the need for a high-risk, high-cost project. Improving operational performance is our core business, enabling more to be achieved with the same resources, while raising service standards. We have the experience and expertise to define and implement the improvements needed and have built our capability around the best tools available in the world, allowing us to be confident we will deliver.
 

The case studies, solution sheets and product information accessible from this page and elsewhere on our web site provide further insight into what we do and how we do it. Alternatively, please contact us by telephone or e-mail.