Professional Services and Legal

Professional services firms, be they lawyers, accountants or consultants, are complex entities, with their success closely linked to their staff. One effect of the global financial crisis is the increasing importance of supporting professional staff efficiently and effectively. This means reducing the overhead of management and administrative activities while maintaining accuracy and reliability, and still enabling professional staff to collaborate and deliver client work as easily as ever. Achieving this in the short term, as well as establishing the foundation for further improvements is well within the realms of possibility.

 

Consider a scenario in which complex labour intensive administrative processes, such as staff allocation, time recording, training, leave management and performance management, are automated and integrated with the existing HRM and accounting systems. Manual intervention is triggered by exception and only when necessary. Now, also consider the effort required to open a new engagement, particularly for a new client. This is another important and complex manual activity, involving several people, with checks for conflict, financial standing, perhaps a risk assessment and more. Imagine if this too could be automated, manual input performed once and authorisations made easy, so the engagement could be secured and started sooner or declined.
 
This scenario offers dramatic improvements in the cost, speed and reliability of administrative activities by enabling greater efficiency, transparency and manageability. Administration is conducted consistently and on time, enabling everyone to focus more of their energies on what they can do for their clients. Integration with the existing systems, such as practice management, accounting and human resource management, enables the investments already made in these to be leveraged effectively.
 
BTP can make this scenario a reality without the need for a high-risk, high-cost project. Improving operational performance is our core business, enabling more to be achieved with the same resources, while raising service standards. We have the experience and expertise to define and implement the improvements needed and have built our capability around the best tools available in the world, allowing us to be confident we will deliver.
 
The case studies, solution sheets and product information accessible from this page and elsewhere on our web site provide further insight into what we do and how we do it. Alternatively, please contact us by telephone or e-mail.