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SYDNEY

Office: Suite 1.01, Level 1, 80 Mount Street,
North Sydney NSW 2060
Australia

Postal: PO Box 1530, North Sydney NSW 2059 Australia
P:  1800 055 608

E:  info@btpaustralia.com.au

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MELBOURNE

Office: Level 39, 385 Bourke Street,
Melbourne VIC 3000 Australia

P:  1800 055 608

E:  info@btpaustralia.com.au

CANBERRA

Office: Level 8, 121 Marcus Clarke Street,
Canberra ACT 2601 Australia

P:  1800 055 608

E:  info@btpaustralia.com.au

July 31, 2018

We all understand the power of 3. We understand it from our earliest learnings – A, B, C and 1, 2, 3. We understand it from folklore – “Three leafed clovers” and “Third time lucky”. We understand it from history - “Blood, sweat, and tears” and “I came, I saw, I conquered.” We have harnessed this power in our RPA endeavours and developed 3 principles for RPA success.

We want our customers to realise the full promise of RPA and avoid the pitfalls and we believ...

August 8, 2017

The fast approaching April 1st annual premium review for Australian Health Insurance funds is a very busy time for providers.  It drives peak volumes in terms of calls into contact centres, email and website enquiry and transactions as members switch in and out of funds looking for a better deal.


Traditionally this peak in activity has been catered for by putting on additional temporary staff, existing staff working longer hours or worse, inbound call wait...

July 19, 2017

I was watching the Today show on Channel 9 on Monday and there was a story which related to the recent interview of Elon Musk where he warned that artificial intelligence is one of the biggest risks to face civilisation.  To be honest, and armed with the Terminator movies as a point of reference, I’d be surprised if we got ourselves as a civilisation into that kind of predicament.


But it’s hard to argue with his comment that artificial intelligence (AI) wil...

April 27, 2017

BTP Australia is pleased to announce that it has been selected to assist an industry participant in the implementation of the New Payment Platform (NPP) program. As part of the engagement, BTP will assist in the process analysis, design and implementation of a solution which facilitates a range of elements of the program.

Mr Ian Dunn, Managing Director of BTP, said “we were selected for our capabilities in process analysis and design, in concert with our imp...

We’ve spoken to a lot of organisations recently about some of the more challenging issues facing the loss adjusting and insurance industry. The demands of digital transformation being one of the stand-out issues. 


Loss Adjusters are facing a slowing volume of business from their customers - the insurers. Two key reasons for this dwindling volume are that insurers are bringing the loss adjusting function back in-house and also changing how they process claim...

Now don’t get me wrong, we really do believe that robotic process automation (RPA) is as good as the hype makes it out to be.  Yes, RPA is relatively fast to deploy, robots work 24 hours a day, you should see increases in productivity and a reduction in error rates when it’s implemented properly.

The problem with RPA is the hype that’s used to sell it.  Here’s what some vendors are saying:
Your employees will use visual tools to graphically capture and auto...

The end of the year can be a great time to start some big picture thinking about where your organisation needs to head in 2017. In light of that, I have a question to pose. How is your organisation harnessing the opportunities offered by mobile technologies to digitally transform your processes and the customer experience?


If you have your internal or outsourced loss adjusters out in the field armed with apps on tablet devices, streaming data in real time f...

November 18, 2016

Digital Transformation is pushing businesses to look beyond operational efficiency and to start to consider how internal processes support and enhance the Customer Experience.  Increasing competition, the need to retain customers, and the amplification of individual customer experiences provided by social media demands a new, more holistic approach to BPM that is both inward and outward looking.

The traditional drive for operation cost reduction now needs...

July 11, 2016

BTP today commenced the Discovery and Design phase for the initial stages of a large BPM deployment. The initial stage will involve stakeholder engagement, process design for a procurement solution based on the IBM BPM platform. This project is the commencement of a large program spanning the entire agency to leverage BPM, rules management and mobility to drive productivity, transparency and efficiency across this large agency.

March 14, 2016

BTP has been engaged to provide process design and technical consulting services for a large claims automation project spanning automotive and property claims operations. BTP has been engaged to provide process design, technical & solution architecture and BPM development. The project will leverage the Brazos UI toolkit. Phase 1 is expected to go-live July 2016. BTP was chosen because of our depth of expertise with the IBM BPM platform, and our expertise us...

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BTP knows process

        and digital transformation