We’ve spoken to a lot of organisations recently about some of the more challenging issues facing the loss adjusting and insurance industry. The demands of digital transformation being one of the stand-out issues. Loss Adjusters are facing a slowing volume of business from their customers - the insurers. Two key reasons for this dwindling volume are that insurers are bringing the loss adjusting function back in-house and also changing how they process claims of $8,000 or less.

Now don’t get me wrong, we really do believe that robotic process automation (RPA) is as good as the hype makes it out to be. Yes, RPA is relatively fast to deploy, robots work 24 hours a day, you should see increases in productivity and a reduction in error rates when it’s implemented properly. The problem with RPA is the hype that’s used to sell it. Here’s what some vendors are saying: “Your employees will use visual tools to graphically capture and automate repetitive a