BTP knows process

        and digital transformation

We’ve spoken to a lot of organisations recently about some of the more challenging issues facing the loss adjusting and insurance industry. The demands of digital transformation being one of the stand-out issues. 

Loss Adjusters are facing a slowing volume of business from their customers - the insurers. Two key reasons for this dwindling volume are that insurers are bringing the loss adjusting function back in-house and also changing how they process claim...

Now don’t get me wrong, we really do believe that robotic process automation (RPA) is as good as the hype makes it out to be.  Yes, RPA is relatively fast to deploy, robots work 24 hours a day, you should see increases in productivity and a reduction in error rates when it’s implemented properly.

The problem with RPA is the hype that’s used to sell it.  Here’s what some vendors are saying:
Your employees will use visual tools to graphically capture and auto...

The end of the year can be a great time to start some big picture thinking about where your organisation needs to head in 2017. In light of that, I have a question to pose. How is your organisation harnessing the opportunities offered by mobile technologies to digitally transform your processes and the customer experience?

If you have your internal or outsourced loss adjusters out in the field armed with apps on tablet devices, streaming data in real time f...

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