BTP knows process

        and digital transformation

July 31, 2018

We all understand the power of 3. We understand it from our earliest learnings – A, B, C and 1, 2, 3. We understand it from folklore – “Three leafed clovers” and “Third time lucky”. We understand it from history - “Blood, sweat, and tears” and “I came, I saw, I conquered.” We have harnessed this power in our RPA endeavours and developed 3 principles for RPA success.

We want our customers to realise the full promise of RPA and avoid the pitfalls and we believ...

August 8, 2017

The fast approaching April 1st annual premium review for Australian Health Insurance funds is a very busy time for providers.  It drives peak volumes in terms of calls into contact centres, email and website enquiry and transactions as members switch in and out of funds looking for a better deal.


Traditionally this peak in activity has been catered for by putting on additional temporary staff, existing staff working longer hours or worse, inbound call wait...

The end of the year can be a great time to start some big picture thinking about where your organisation needs to head in 2017. In light of that, I have a question to pose. How is your organisation harnessing the opportunities offered by mobile technologies to digitally transform your processes and the customer experience?


If you have your internal or outsourced loss adjusters out in the field armed with apps on tablet devices, streaming data in real time f...

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