BTP knows process

        and digital transformation

July 31, 2018

We all understand the power of 3. We understand it from our earliest learnings – A, B, C and 1, 2, 3. We understand it from folklore – “Three leafed clovers” and “Third time lucky”. We understand it from history - “Blood, sweat, and tears” and “I came, I saw, I conquered.” We have harnessed this power in our RPA endeavours and developed 3 principles for RPA success.

We want our customers to realise the full promise of RPA and avoid the pitfalls and we believ...

August 8, 2017

The fast approaching April 1st annual premium review for Australian Health Insurance funds is a very busy time for providers.  It drives peak volumes in terms of calls into contact centres, email and website enquiry and transactions as members switch in and out of funds looking for a better deal.


Traditionally this peak in activity has been catered for by putting on additional temporary staff, existing staff working longer hours or worse, inbound call wait...

July 19, 2017

I was watching the Today show on Channel 9 on Monday and there was a story which related to the recent interview of Elon Musk where he warned that artificial intelligence is one of the biggest risks to face civilisation.  To be honest, and armed with the Terminator movies as a point of reference, I’d be surprised if we got ourselves as a civilisation into that kind of predicament.


But it’s hard to argue with his comment that artificial intelligence (AI) wil...

March 14, 2016

BTP has been engaged to provide process design and technical consulting services for a large claims automation project spanning automotive and property claims operations. BTP has been engaged to provide process design, technical & solution architecture and BPM development. The project will leverage the Brazos UI toolkit. Phase 1 is expected to go-live July 2016. BTP was chosen because of our depth of expertise with the IBM BPM platform, and our expertise us...

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