BTP knows process

        and digital transformation

November 18, 2016

Digital Transformation is pushing businesses to look beyond operational efficiency and to start to consider how internal processes support and enhance the Customer Experience.  Increasing competition, the need to retain customers, and the amplification of individual customer experiences provided by social media demands a new, more holistic approach to BPM that is both inward and outward looking.

The traditional drive for operation cost reduction now needs...

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