BTP knows process

        and digital transformation

August 8, 2017

The fast approaching April 1st annual premium review for Australian Health Insurance funds is a very busy time for providers.  It drives peak volumes in terms of calls into contact centres, email and website enquiry and transactions as members switch in and out of funds looking for a better deal.


Traditionally this peak in activity has been catered for by putting on additional temporary staff, existing staff working longer hours or worse, inbound call wait...

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