BTP knows process

        and digital transformation

July 31, 2018

We all understand the power of 3. We understand it from our earliest learnings – A, B, C and 1, 2, 3. We understand it from folklore – “Three leafed clovers” and “Third time lucky”. We understand it from history - “Blood, sweat, and tears” and “I came, I saw, I conquered.” We have harnessed this power in our RPA endeavours and developed 3 principles for RPA success.

We want our customers to realise the full promise of RPA and avoid the pitfalls and we believ...

August 8, 2017

The fast approaching April 1st annual premium review for Australian Health Insurance funds is a very busy time for providers.  It drives peak volumes in terms of calls into contact centres, email and website enquiry and transactions as members switch in and out of funds looking for a better deal.


Traditionally this peak in activity has been catered for by putting on additional temporary staff, existing staff working longer hours or worse, inbound call wait...

July 19, 2017

I was watching the Today show on Channel 9 on Monday and there was a story which related to the recent interview of Elon Musk where he warned that artificial intelligence is one of the biggest risks to face civilisation.  To be honest, and armed with the Terminator movies as a point of reference, I’d be surprised if we got ourselves as a civilisation into that kind of predicament.


But it’s hard to argue with his comment that artificial intelligence (AI) wil...

April 27, 2017

BTP Australia is pleased to announce that it has been selected to assist an industry participant in the implementation of the New Payment Platform (NPP) program. As part of the engagement, BTP will assist in the process analysis, design and implementation of a solution which facilitates a range of elements of the program.

Mr Ian Dunn, Managing Director of BTP, said “we were selected for our capabilities in process analysis and design, in concert with our imp...

Now don’t get me wrong, we really do believe that robotic process automation (RPA) is as good as the hype makes it out to be.  Yes, RPA is relatively fast to deploy, robots work 24 hours a day, you should see increases in productivity and a reduction in error rates when it’s implemented properly.

The problem with RPA is the hype that’s used to sell it.  Here’s what some vendors are saying:
Your employees will use visual tools to graphically capture and auto...

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