BTP and its consultants have been in the business of reviewing, designing and deploying process improvement and innovation for many years. Our unique approach draws together our combined line operations, client service, change management and IT speciaisations to deliver holistic business process transformation.
Our blue-chip client base is a testament to the ongoing value that we have delivered across the operational areas of banking, financial services, insurance and government.
Our process consultants bring a mix of industry experience, pragmatism and thought leadership to help your business translate business strategies into deployable outcomes.
We deliver process transformation through:
Experience: Pragmatic business specialists working with line of business and IT stakeholders to enable change and effect business improvement.
Innovation: Leadership in business process analysis and design with deep domain expertise and the ability to leverage all possibilities with the best of breed technology underpinning our capability.
BTP’s Advisory Services are pragmatic, holistic and outcome-focused.
By combining the discipline of BPI with the industry best practices of lean Six Sigma, innovation, Human-Centred Design and Customer-Centric Business Transformation, we provide Business Process Transformation.
Discovery & Design
BTP consultants understand the need for holistic design and the importance of understanding the business case and context.
We fuse BPM Process Analysis best practices and innovative techniques with a collaborative, inclusive approach to requirements gathering, process design and solution specification to:
Assess, initiate and mobilise BPM projects
Deep BPM Analysis:
- ‘As-Is’ process discovery & decomposition
- Problem analysis
- ‘To-Be’ process re-design
- Metrics, SLA definition
- Analytics & Reporting design
Best practices process AND project reviews
BTP brings processes to life through the deep experience in BPI, business process automation, BPM, Cognitive Process Automation and RPA skills with a commitment to delighting the customer both in the short and long-term.
Our highly competent practitioners are married with the right analytical skills and Agile Development Methods to deliver:
Seamless relationships with the business, internal IT and the project management team
High performance augmented teams of BTP and client staff
Early realisation of tangible outcomes via short-sprint approach to development
A superior track record of success
BTP provide a range of other support options:
Policies and procedures writing and technical writing
Forms (paper, pdf and online) analysis, forms design & redesign
Where BTP have deployed our in-house solutions, we can offer first-call help desks through to fully outsourced support.
Selecting from a menu of support functions and KPI’s, our customers can customise a BTP supplied solution support function which fits their business needs.
Support and Maintain
Post process transformation, real-time process and staff performance data becomes available, exposing bottle necks, poor performing staff and more. Informed with this data, BTP can provide continuous process improvement as most projects continue to deliver further opportunities for improvement.
Our Process Management team can constantly evaluate the effectiveness of processes and continue to modify them to meet organisation goals.