The fast approaching April 1st annual premium review for Australian Health Insurance funds is a very busy time for providers. It drives peak volumes in terms of calls into contact centres, email and website enquiry and transactions as members switch in and out of funds looking for a better deal.
Traditionally this peak in activity has been catered for by putting on additional temporary staff, existing staff working longer hours or worse, inbound call wait times go through the roof and transaction processing times extending out to days or weeks.
These days forward thinking operations professionals are developing strategies which combine staff with new, robotic technology to deliver the required cost, quality and control outcomes. Now is the time to introduce a blended human and robotic workforce into your operation.
While it has been around for some time, Robotic Process Automation (RPA) has matured both in terms of functionality and the market’s understanding of how to apply it to transaction processing. By implementing Robotic Process Automation, organisatons can leverage software robots to automate any business process. Your ‘bots’ are configurable software set up to perform the tasks you assign and control.
RPA is fast to implement, provides scalable transaction processing and the digital workforce is productive 100% of the day. ROI is realised in months, not years.
Now is the perfect time for Health Insurance providers to start implementing their digital workforce so as to be ready for next year’s premium review season. Let’s get those Bots working on the high volume, often form based processes like change of details, claim and rebate forms, email enquiries and more.
To find out more about RPA, visit https://www.btpaustralia.com.au/robotic-process