PLATFORM OVERVIEW

Introducing the award winning Virtuoso™ claims management platform for Insurers, Loss Adjusters and Repairers.

FOR INSURERS AND BUILDERS

Virtuoso delivers step-change across Cost, Quality, Lifecycle and Customer Satisfaction.

ORCHESTRATION OF STAKEHOLDERS

Virtuoso provides perfect orchestration across all participants in the supplier network including insurers, repairers and loss adjusters to deliver a uniquely unified process. The result is higher productivity, shorter claim lifecycle and reduced supplier costs.

DATA DRIVEN CATASTROPHE MANAGEMENT

Processing issues and delays are minimised and resolved quickly through reports, dashboards, with escalations and alerts providing real-time data to drive decision making.

MOBILE ASSESSMENT

Fully integrated, mobile enabled loss adjuster functionality allows the offsite capture of data, photographs and allows the mobile workforce to fully scope remediation requirements of a claim. Fully integrated with core claims and supply chain systems.

SUPPLIER DASHBOARD

Allows suppliers to view their performance against contracted KPIs, respond to issues and self-monitor.

DYNAMIC CLAIMS INTELLIGENCE PORTAL

Provides detailed reporting and analytics without the need for manual compilation, providing valuable and relevant insights into performance and customer experience, measured against KPIs.

AUTOMATED NOTIFICATIONS

Ensures that all licences are recorded and kept up to date, including the capture of all insurances.

INTUITIVE WORKSPACE

connects each stakeholder with the right information for each step in the supplier management process.

PROCESS AUTOMATION

VIRTUOSO delivers streamlined, automated processing to
replace labour intensive activities, quickly getting tasks to teams with the skills and capacity to minimise cost and maximise client satisfaction.

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